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Procedures for Teachers, DJs, Managers and Door Staff
There are so many different scenarios and we’ve had a lot of “interesting” incidents at our events and classes. Some are kind of amusing (random drunks dancing in the centre of a class) and some are very serious. This is an outline of some possible scenarios that you may have to deal with. Remember that Swing Patrol’s director Scott is also generally available to assist if you would like extra support at the time.
Door staff and DJs – please alert the teacher or event manager of any incident. Door staff, if you need to leave your post unattended, please take the kitty, takings and Class Cards with you.
Teachers and Managers – A brief list of possible scenarios (by no means comprehensive)
Drunks on the dancefloor
If there is a venue manager, report to them. If not, ask the drunk to leave and walk towards the door. Don’t physically engage with them, and be polite and friendly but firm. Most will leave but do call the police if they aren’t moving.
Verbal arguments between students/social dancers
Point out to the people arguing that they are disturbing other dancers and to take it outside. Don’t try to resolve any arguments that aren’t related to us!
Inform the people fighting that you will call the police. Then call the police. Even if they stop fighting shortly afterwards, we need to protect our dancers from physical violence and it must be reported to the police.
Theft – catching someone in the act
Don’t try to physically tackle someone accused of theft. Do enlist others to accompany you when you challenge them, including the owner of the stolen property so they can confirm that the item belongs to them. Call the police.
If you have been trained in first aid, then do administer relief where you can. If not, call an ambulance and follow the advice given by the ambulance service. Stay with the person who has had an accident and clear a safe space around them. If a serious floorcraft incident occurs on the dancefloor, please takes the names of both of the people involved and send a full report to Scott Cupit.
If someone sustains a soft tissue injury during a lesson, such as a twisted ankle or a kick to a shin, elevate it in the first instance, and if they are able to walk on it and make their way home, they should be advised to use an ice pack within the first 24 hours if the injury begins to swell. If they have any further concerns, then they should be advised to seek medical advice, or go to a minor injuries unit that has X-ray facilities.
If someone reports a sexual assault to you.
1. Find a quiet place for the complainant to talk to you in confidence. If they wish to bring a friend with them, please let them do so. The important thing is that they feel comfortable.
2. Listen. Give the complainant your full attention. Don’t interrupt, and wait until they have finished speaking. Focus on what they are saying and be patient if they are having difficulty in describing the incident. They may not wish to fully describe what happened and this is fine, they are not obliged to. They may also wish to have a moment before explaining. Give them time to gather their thoughts and leave or stay with them as they prefer. If they are on their own, offer to find a friend to sit with them or find someone you trust to sit by them.
3. Ask them what they would prefer to happen. They may want to leave but feel anxious about getting home – please arrange for a cab for them and use SP money to pay for it. If you use your own money, SP will reimburse you. If they decide to stay but want the accused to leave, then find the accused and ask if you can have a quiet word. Bring them to a quiet area but, if you feel uncomfortable being alone with them, please stay where others can still see you. Explain to them that there’s been a complaint of a serious nature made against them and that you have to ask them to leave. You can stress that at this time we are not making a judgement but that they have made another dancer feel uncomfortable and that person has requested that the accused be asked to leave. Tell them we are happy to refund their money either now or at a later date, but they are not able to stay until this issue has been resolved. Give them Scott’s personal email address so that they contact him directly about the issue.
4. If the accused has been asked to leave, do allow them time to gather their belongings. Do make sure that they don’t try to find the person who has accused them, by keeping a gentle eye on them as they pack up to leave.
5. Once the accused has left, let the complainant know. Allow them to stay sitting in the quiet space for as long as they wish.
6. We will always take any complaint seriously and ask the accused to leave if the complainant so wishes. We feel that our dancers understand the importance of ensuring that everyone feels respected and comfortable while at our classes or events, and will also understand why we will occasionally ask someone to leave.
For all incidents, please do report the incident to Scott immediately.
Send him a short email outlining the following:
Who was involved
Where it happened
Contact details of person who complained and person accused (if possible).
It is recommended that you to stick to facts when reporting incidents as there might be an unconsious bias in any opinions added to any report.